Terms and Conditions

These terms and conditions govern your use of our website (including any orders placed offline; direct via phone, email and messaging, for which this link has been provided). Please read these terms in full before you make your purchase. If you do not accept these terms and conditions, please do not use this website or make an order. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping & Delivery

1.16 Your order will be processed and delivered without undue delay, as per the advertised time frame after your payment has cleared. Occasionally due to unforeseen circumstances and the nature of handcrafting art there may be a short delay in dispatch. Any delays will be notified.

1.17 Please allow 1 to 3 working days for delivery following the dispatch of your order (UK) and approx 3 to 10 working days for international deliveries outside of the UK. We are not responsible for any delays outside of our control i.e. delays due to Customs clearance, operational issues.

1.18 If you are purchasing from outside of the United Kingdom, import Duties and taxes may be charged by Customs in the destination country and the receiver is responsible for paying them. For more information on any import charges please contact your local government. We are not responsible for any of these charges or subsequent charges due to non payment / returns and are unable to provide refunds on purchases due to non payment / abandonment.

Cancellations, returns and refunds

1.19 All products are made to the customer's specification, made to order or are clearly personalised and therefore You will not have any right to cancel an order for the supply of any goods.

1.20 In the rare and unfortunate event of an item arriving damaged, please ensure you report any damage by email (info@the-craft-studio.com) as follows:

(a) within 48 hours of receipt

(b) retain all packaging 

(c) provide photographic evidence of the damaged item, the internal packaging, the external packaging

(d) statement to confirm the damage did not occur in the recipients possession.

All claims will be dealt with on an individual basis.

Law and jurisdiction 

1.21 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Consumers residing in Germany

1.22  In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

The Craft Studio is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3239825175830. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As a consumer in Germany, please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.