FAQ

Are you currently processing orders (Covid19)?

We are currently shipping all orders as normal.

There may be some delays on our usual delivery times as Royal Mail and our courier partners deal with the volume of mail in the system and regulations may have been introduced that have extended delivery times internationally.  Stay safe and thank you for your continued support.

How long does it take to make an item?

Orders are processed in date order, once we have received your cleared payment and personalisation details. Please refer to the product's description for the expected make time. We also offer a limited number of 'Rush My Order' tokens, which can be purchased along side, any single order to ensure it is delivered to you as a priority. Please click on the 'Rush My Order' which can be found in our 'Other' section, for further details.

I need an item urgently, can you complete my order any sooner?

All our products are made to order. Please contact us before you order with your request, detailing the item you are interested in purchasing, required delivery date and country for delivery and we will be able to advise further if we can process your order as an urgent request.

What type of wood do you use?

We use a variety of woods including Meranti, Pine wood and Plywood. We also use MDF (medium density fibreboard).

I have a specific item I would like designed and created. Can you help?

We love to take on custom requests! Please contact us with your ideas, providing as much detail of your requirements e.g size, colour, font, finish and we can discuss this with you further.

Which methods of payment do you accept?

We accept payments securely through all major credit and debit cards, bank transfer and payments over the phone.

How do you post items?

Orders are carefully packaged using suitable packaging. We use Royal Mail 1st Class, Royal Mail Signed for and Courier including TNT, UPS, and Parcelforce, depending on the item value and weight. We also offer Royal Mail Next Day Guaranteed on any 'Rush My Order' purchases, which is a premium service that will ensure your parcel arrives on a specific day.

Do you accept returns?

We are fully compliant with the Consumer Contracts legislation. Please note that personalised and made to order items are excluded from this. Please see our Terms & Conditions and Returns section for full details.

How long does it take to deliver?

Once dispatched, UK deliveries via Royal Mail will usually take between 1-3 working days. Courier items are usually delivered within 1-2 working days.

International deliveries - Royal Mail will take approximately 5 working days to deliver within Europe. For the rest of the world please allow from 5 working days for a delivery. Please note that International deliveries can take longer depending on location and customs clearance.

Please note we cannot guarantee 3rd party delivery times unless they are sent using a guaranteed delivery method.

How much is International Delivery?

If you would like to place an order from outside the U.K you will be liable for full postage charges, which will be applied to your order, based on your location, and weight of order.

All international orders are dispatched securely via signature delivery via Royal Mail or courier. Tracking numbers are available with each order.

You can review delivery charges before completing your order/payment.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to buying.

What are your social media links?

The Craft Studio can be found on
Facebook @thecraftstudio.islamicart
Instagram @thecraftstudio.islamicart
Pinterest www.pinterest.uk/thecraftstudioLondon​​​​​​​​​​​​​​
YouTube www.youtube.com/thecraftstudio

Do you have an online store on etsy?

Yes we do, please browse our extensive range at www.thecraftstudioUK.etsy.com