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FAQ

If you have any further questions please contact us and we will be in touch.

 


1) How long does it take to make an item?

Orders are processed in date order, once we have received your cleared payment and personalisation details.  Please refer to the product's description for the expected delivery time.   We also offer a limited number of 'Rush My Order' tokens, which can be purchased along side any single order to ensure it is delivered to you as a priority. Please click on the 'Rush My Order' link for further details.

2) I need an item urgently, can you complete my order any sooner?

We offer a limited number of 'Rush My Order' tokens for mainland UK customers.  The purchase of this token ensures that any single item order will be rushed to you as a priority after a clear 5 working days from order date guaranteed. Please visit the 'Rush My Order for availablity and further information. 

3) What type of wood do you use?

We use a variety of woods including Meranti and Pine wood. We also use MDF (medium desity fibreboard).  

4) I have a specific item I would like designed and created. Can you help?

We love to take on custom requests!  Please contact us with your ideas, providing as much detail of your requirements e.g size, colour, font, finish and we can discuss this with you further. 

5) Which methods of payment do you accept?

Our default method of payment is Paypal.  A paypal account is not required to make payment, and you can pay using your credit or debit card through Paypal.  Paypal is a faster, safer way to pay online without sharing financial details. 


We also accept cheques, and direct transfer payment through your bank (which can be made over the internet or by phone) for UK customers only.


If would like to pay cheque or direct transfer payment, please place your order by email, by letting us know which product you would like and how you wish to pay.  

6) How do you post items?

Orders are carefully packaged using suitable pacakging.  We use Royal Mail 1st Class, Royal Mail Signed for and Courier services, depending on the item value and weight. We also offer Royal Mail Next Day Guaranteed on any 'Rush My Order' purchases, which is a premium service that will ensure your parcel arrives on a specific day. 

7) Do you accept returns?

Yes we do. We are fully compliant with the Consumer Contracts legislation. Please note that personalised items are excluded from this. Please see our Terms & Conditions and Returns section for full details.

8) How long does it take to deliver?

Once dispatched, UK deliveries via Royal Mail will usually take between 1-3 working days.  Courier items are usually delivered within 1-2 working days. 

International deliveries - Royal Mail will take approximately 5 working days to deliver within Europe. For the rest of the world please allow from 5 working days for a delivery.  Please note that International deliveries can take longer depending on location and customs clearance.

Please note we cannot guarantee 3rd party delivery times unless they are sent using a guaranteed delivery method.

 

 

 

9) How much is International Delivery?

If you would like to place an order from outside the U.K you will be liable for full postage charges, which will be applied to your order, based on your location, and weight of order.

All international orders are dispatched securely via signature delivery via Royal Mail or courier.  Tracking numbers are available with each order. 

For delivery within Europe rates start from £11.25.  You can review delivery charges before completing your order/payment.

For delivery to the Rest of the world rates start from £12.50. You can review delivery charges before completing your order/payment.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be prior to buying.

10) What are your social media links?

The Craft Studio can be found on Facebook @TheCraftStudioUK

For our specialist range of 3D Arabic calligraphy you can find us on Instagram and Facebook @personalisedislamicgifts

 

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