RETURNING NON FAULTY GOODS
We hope that you will be delighted with any product purchased from The Craft Studio. The Craft Studio is fully compliant with the Consumer Contracts legislation, which allows for a 7 day "cooling off" period. If you decide to return an item that you do not like then you must contact us first by email within 7 days from the day after receipt of goods. Once We have confirmed that the goods can be returned, you must ensure that the item returned is in perfect condition with all the original packaging. Upon satisfactory receipt of the goods We shall issue a refund, either by cheque or the original method of payment. The refund will exclude all postage and packaging delivery costs. You will be responsible for the cost of returning the item back to us. We recommend that you use recorded post or obtain a proof of postage certificate, as We cannot accept responsibility for lost items.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that We have made, personalised or customised specifically for you; -Where, in our opinion, you have not taken reasonable care of goods whilst in your possession, have been used, and have not been returned with the original packaging;-If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, We will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 14 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore We cannot accept returns if you have a change of mind.
RETURNING DAMAGED & FAULTY GOODS
We take every care and attention to check all products before packing them suitably for delivery. In the unlikely event you have received damaged goods, We will offer a replacement on receipt of the damaged item or a credit note to the value of the item (excludes postage & packaging costs).
For any damaged or broken goods, in accordance to the above you will need to make any claim to us in writing, within 7 days from receipt of goods. We cannot take responsibility or accept liability for breakages or goods that are damaged in transit or through delivery. As a goodwill gesture We may offer a credit note to the value of the items that have been broken or damaged, only on receipt of the broken or damaged item with its original packing. The items are your responsibility until they reach us, so We recommend using a traceable delivery service for returns. If the item you received is faulty, please contact us within 7 days from the day after receipt of goods by email quoting your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse. For all claims of damage we will initially require photographs of all external and internal packaging as well as of the damaged item.